Booking Conditions

These booking conditions (the “Booking Conditions”) are between Timeout Escapes or our representative(s) (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party.

Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

1. Making your booking

To book the Property with us you should make the payment specified in the initial quote (the “Reservation Summary”). The Reservation Summary stipulates that you pay a 50% booking deposit (the “Booking Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. The Reservation Summary may ask you to make a payment in full if booked less than 14 days before your stay. The Reservation Summary specifies that a damage deposit (the “Damage Deposit”) may also become payable.

Once the Booking Deposit or full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.

You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.

2. Paying for your booking

When your booking is accepted by us we authorisation will be taken against your payment card for the total amount plus the damage deposit. Payment will be taken from your card as follows -

• 50% Booking Deposit taken when your booking is confirmed.
• 50% Balance taken 14 days before your Check-in or when your booking is confirmed if your checkin is within 14 days of your booking confirmation.
• Damage Deposit if damage is caused during your stay.

3. If you cancel or amend your Booking

If you need to cancel or amend your Booking you must write to us or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing or via email from you. The cancellation policy is as follows:

• If a cancellation request is received within 48 hours of the booking confirmation (and before 14 days prior to check in), you will receive a full refund.
• If a written cancellation request is received between 48 hours after the booking confirmation, and before 14 days prior to the booking, you will receive a 50% refund.
• If a written cancellation request is received inside 14 days prior to the booking, then no refund can be given.
• COVID-19 Exceptions. In the event you are unable to fulfil the term of your stay due to a local or regional lockdown or restriction of movement of travel pertaining to Covid-19, and in accordance with governmental law or guideline, a full refund will be given.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but in the unlikely event we do have to make alterations or cancel your booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

5. Your obligations

You agree to thoroughly read and comply with the regulations set out in our 'House Rules', listed on this website and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.

You agree not to cause any damage to the walls, doors, windows or any other part of the Property.

You agree not to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.  Especially in relation to noise, rowdy behaviour, use of the outside area, gardens, or swimming pools where available after 10pm.  You will park considerately.

You agree not to use the property for any illegal or immoral purpose.

You agree to only allow the dogs paid for as part of your booking inside the property.

You agree not to smoke or permit smoking in the property.

You agree to take all necessary steps to safeguard your personal property and ensure the property is locked at all times.

You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs or in an emergency.

6. Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking.

We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.

Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

7. Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.

8. General

You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.

If at any time during the letting period any covenant by the Guest contained in this Agreement is broken or not performed or observed,  it shall be lawful for the Owners or their Agent to terminate this agreement and enter the Property and without prejudice to the right of action of the owners or their Agent in respect of any breach of any covenant contained within this Agreement

If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

This Agreement is made on the basis that the Premises are to be occupied by the Guest for a Holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guest acknowledges that this Agreement is not an assured tenancy and that no periodic tenancy will arise on the determination of the letting period.

As a holiday letting, this Agreement is an excluded Agreement for the purpose of the Protection from Eviction Act 1977.

It is the intention of the Owners and the Guest during the term of this Agreement that the occupation by the Guest of the Premises is for the purposes of a holiday let only and that the Guest occupied the Premises solely on this basis and that this Agreement shall take effect as a holiday letting Agreement only.

These Booking Conditions, together with the Reservation Summary Quote, the Cancellation Policy, our House Rules (below) and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.